Shipping policy
At COLEMAN JAMES, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with reliable, fast, and secure shipping services. Below is our official shipping policy to ensure a transparent and worry-free shopping experience for all global customers.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. To preserve the maximum freshness of our seafood products, we arrange professional sorting, packaging, and cold-chain preparation before shipment. We strive to process and ship out every order as quickly as possible to minimize your waiting time.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery generally takes 7–14 business days, depending on destination countries, regional logistics efficiency, and customs clearance schedules.
For customers with urgent needs, expedited shipping options are available at checkout for faster delivery. Please select the rush shipping service if you require your order to arrive sooner.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package dimensions, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. There are no hidden fees or additional charges for any of our shipments.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees set by your destination country’s customs authority. These fees are the recipient’s responsibility.
Customs policies vary greatly from country to country. We recommend all customers check their local import regulations, tax standards, and seafood entry rules before placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
As a seafood supplier, we adopt specialized cold-chain, shockproof, and leak-proof packaging materials for all orders. Our professional packaging effectively protects products from damage, temperature changes, and extrusion during long-distance international transit, ensuring your seafood arrives fresh and intact.
For high-value orders, we provide optional shipping insurance at checkout. You can add insurance coverage for extra protection and full peace of mind during delivery.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and goods upon delivery. If you receive damaged packaging, leakage, severe deformation, or defective products, please take clear photos or videos as evidence, refuse to sign for the package, and contact our customer support team immediately.
If you find any product quality or quantity issues after signing for your order, please submit a support request with valid evidence within 48 hours of delivery. Our team will verify your case promptly and provide reasonable solutions including refunds, replacements, or other after-sales services according to the actual situation.
7. Customer Shipping Support
If you have any questions regarding order processing, shipping status, tracking information, customs clearance, delivery delays, or after-sales issues, our professional customer service team is always ready to help. Feel free to contact us via email or phone for fast and professional assistance.
COLEMAN JAMES will continuously optimize our logistics and shipping system to bring every customer a faster, safer, and more reliable global seafood shopping experience.